Privacy Policy

1. Introduction

This Privacy Policy explains how Deewan G Dairy (“we,” “our,” or “us”) handles personal information when you visit our website (deewangdairy.com) or communicate with us through our digital and direct communication channels.

We respect your privacy and believe in honest, straightforward interactions. Because our website is focused on showcasing our dairy products, shop heritage, and physical location, our digital data handling is minimal and limited to facilitating direct customer inquiries.

2. Information We May Receive

We only receive personal details that you voluntarily choose to share with us when you reach out. This may include:

• Contact & Enquiry Details: When you submit our website contact form or click to message us on WhatsApp, you provide your name, phone number, optional email address, product of interest, and inquiry message.
• Direct Communications: Any information you disclose when calling our store phone number, emailing us directly, or conversing via WhatsApp.

Note regarding physical store visits: In-person purchases made directly at our storefront in Main Market, Garhi do not require website registration or website data collection.

3. How We Use Your Information

Any information received is used exclusively for legitimate business and customer service purposes:

• To respond to your inquiries regarding product availability, freshness, or daily market rates.
• To answer questions about store hours, location directions, and everyday milk delivery inquiries within our local neighborhood service area.
• To provide customer support and follow up on requests initiated by you.

We do not sell, rent, trade, or distribute your contact information to third-party telemarketers, data brokers, or advertisers.

4. Cookies and Similar Technologies

Deewan G Dairy does not use advertising cookies, commercial tracking pixels, or third-party behavioral profiling scripts on this website.

Standard web server logs (such as IP address, browser type, and requested pages) may be temporarily processed by web hosting and infrastructure systems solely for technical stability, performance, and security monitoring.

5. Third-Party Services

To provide useful local storefront features, our website integrates a limited number of external services:

• Google Maps: We embed an interactive Google Maps frame on our contact page to help customers locate our shop in East of Kailash, Garhi. When you interact with the map, Google may collect technical data in accordance with Google's Privacy Policy.
• WhatsApp Messaging: When you click our WhatsApp links or submit an inquiry, you are directed to WhatsApp (operated by Meta Platforms, Inc.) to transmit your message. Such communication is governed by WhatsApp's own Terms of Service and Privacy Policy.
• Website Development Credit: Our footer includes a link to our design and technology partner, Arvinita Technology, opening in an external tab.

Deewan G Dairy does not control the data practices or policies of external third-party platforms.

6. Data Security

We employ reasonable organizational, technical, and operational precautions to protect information you transmit to us from unauthorized access, alteration, or disclosure. However, no internet transmission or electronic messaging channel can be guaranteed to be 100% secure, and communications are conducted at your own risk.

7. Data Retention

We retain voluntarily submitted customer messages and contact details only for as long as reasonably necessary to respond to your inquiries, maintain ongoing customer communication, or fulfill standard business record-keeping requirements under applicable Indian laws.

8. Children's Privacy

Our website is intended for general audiences and household consumers. We do not knowingly solicit or collect personal information from children under the age of 13. If you believe a child has provided us with personal information without parental consent, please contact us so we can delete the information promptly.

9. Your Rights and Requests

You have the right to request access to, correction of, or deletion of any personal contact information you have previously provided to us. If you would like to review or update your communication records, please contact us using the details below.

10. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our website features, operational practices, or applicable legal requirements. The updated policy will be posted on this page with a revised “Last Updated” date.